Over the last 20 years, the mobile phone has evolved from a simple portable device used to make calls to the newest smartphones which are miniature handheld computers with more computing power than all of NASA’s computers that were used in the Apollo moon missions combined! One of the latest technologies to hit mobile devices is Near Field Communication (NFC) which allows smartphones…
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Self-service purchasing is changing the way we shop. 85% of Americans have used a self-service kiosk and that number is even higher for younger age groups. Consumers love the convenience and efficiency, and businesses love the ROI and faster queue turns. Self-service kiosks are a win-win. Self-Service Technologies Improve the Bottom Line According to some studies, self-service touch screen kiosks can also lead…
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Infographic as a PDF: Demand for Retail Self-Service Kiosks Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? Of 1,000…
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“Omnichannel” retail refers to the ability to provide an integrated shopping experience to the user regardless of whether they are shopping in-store, using a mobile app, browsing the retailer’s website, or using an interactive retail kiosk. In 2013, 84% of retailers polled by Retail Systems Research acknowledged that creating a consistent omnichannel shopping experience was very important, yet the same survey found that…
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Anti-malware Cyber Security Kiosks Malware has experienced exponential proliferation since it was first discovered in 1984, when there were a mere 12 known instances of malware. In 2015, there were more than 400,000,000 malware instances with over 390,000 new instances of malicious programs discovered every day. For corporations, it is more important than ever to use a multi-pronged approach to preventing malware and…
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Infographic as a PDF: The Growth of Micromarket Kiosks Micromarkets are seeing rapid expansion because they bring together the best elements of a vending machine, a convenience store, and a cafe. These automated storefronts offer a wide variety of fresh and healthy food items that can be customized to best fit the audience they are serving, and provide these goods in an automated self-service environment that…
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