Interactive kiosks are everywhere! Nearly every day in the news there is a new story of kiosks being deployed in a wide variety of applications intended to create greater efficiency in a variety of industries, including retail, food service, casino gaming, government agencies, school campuses, and more. With so many success stories, many businesses see digital kiosks as a “magic bullet” that is…
Read moreInfographic as a PDF: Casino Loyalty Kiosks Customer Loyalty Programs were first introduced in the airline industry in the early 1980s by American Airlines. These programs expanded to other industries quickly, and the first casino loyalty program was introduced by Harrah’s in 1998. From 2000 to 2006, total customer loyalty program enrollments in the US across all industries increased 35.5% to 1.5 billion. Building loyalty is extremely…
Read moreOver the last 20 years, the mobile phone has evolved from a simple portable device used to make calls to the newest smartphones which are miniature handheld computers with more computing power than all of NASA’s computers that were used in the Apollo moon missions combined! One of the latest technologies to hit mobile devices is Near Field Communication (NFC) which allows smartphones…
Read moreSelf-service purchasing is changing the way we shop. 85% of Americans have used a self-service kiosk and that number is even higher for younger age groups. Consumers love the convenience and efficiency, and businesses love the ROI and faster queue turns. Self-service kiosks are a win-win. Self-Service Technologies Improve the Bottom Line According to some studies, self-service touch screen kiosks can also lead…
Read moreInfographic as a PDF: Demand for Retail Self-Service Kiosks Interactive kiosks and digital customer service solutions can no longer be viewed as secondary supplemental aspects to a retail customer service strategy. In many instances, retail customers now prefer to use either a retail self-service kiosk or their own devices rather than a human customer service consultant. Where do Retail Customers Go for In-store Help? Of 1,000…
Read more“Omnichannel” retail refers to the ability to provide an integrated shopping experience to the user regardless of whether they are shopping in-store, using a mobile app, browsing the retailer’s website, or using an interactive retail kiosk. In 2013, 84% of retailers polled by Retail Systems Research acknowledged that creating a consistent omnichannel shopping experience was very important, yet the same survey found that…
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