Growth of Kiosks in the Hospitality Industry Hotel managers who were surveyed in 2011-2012 said touchscreen technology helps hotels improve communication with customers and operational efficiency. Here are some facts about hospitality kiosks. What’s Driving Kiosks Adoption in Hotels? 92% Customer service 35% Competitive differentiation 67% Operational Efficiency 29% Increase revenue/up-selling opportunities Top Applications for Hotel Kiosks 81% Check-in, check-out, and room selection…
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Anybody that has ever traveled through an airport understands that sometimes the experience can leave much to be desired. Traffic congestion near the airport can make passengers late, but that is just the beginning. Next there are the long lines at the check-in counter, multiplied by slow-moving security checkpoints. With so many things that can go wrong it makes sense to try and…
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Frank Olea introduces Olea’s newest prototype, the Milan kiosk, at the Customer Engagement Technology World in New York. This interactive digital signage solution features an Elo touch screen and 3 different printer size options. In addition, the stand is designed to accommodate monitors and screens of different sizes, making the configuration highly customizable. The new Milan kiosk is versatile enough for numerous applications…
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Today, the emphasis of improving user experience is more important than ever as improved user experience builds repeat and loyal customers who will be more likely to share your product or service with friends and family. One way that customer experience can be significantly improved and streamlined is through the use of multi-touch kiosks. The following are a few examples of industries that…
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Today, Hospitality Kiosks can be commonly found in establishments such as hotels, convention centers, resorts and restaurants. These kiosks are designed to empower guests to access needed information on their own schedule, but surprisingly, they can also be a good source of revenue for their owners. Here are four perks that come with having a hospitality kiosk in your establishment: Round the Clock…
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