Recently, restaurants, healthcare facilities and the hospitality industry have faced extreme labor challenges. From staffing shortages and high turnover rates to the increasing costs of labor, these industries are under constant pressure to maintain high levels of service while managing operational challenges. The solutions—virtual reception and self-service kiosks. These are technological innovations that were available pre-pandemic but have now emerged as key solutions…
Read more
Retail’s Big Show not only showcased the latest innovations but also served as a platform for ideas that redefine customer engagement and operational efficiency. Amidst the dazzling technology and thousands of vendors, the next wave of trends in self-service hold significance for any business eager to navigate the digital age. What’s important to note is that these takeaways transcend the retail sector, offering…
Read more
Today, businesses are always looking for ways to stay ahead, particularly as it relates to technology adaptation or the next evolution in their digital transformation. Rapid prototyping has emerged as a key strategy, allowing companies to quickly turn ideas into tangible models for testing. This approach is essential for fostering innovation and efficiency in product development. It’s also essential for growth, exploring new…
Read more
Since the pandemic, the concept of self-service has transformed from simple convenience into a cornerstone of customer interaction. In the past, we considered self-service to be a simple, automated solution designed to reduce wait times and streamline transactions. However, its role has drastically expanded. It’s becoming more prevalent because of the technological advancements available and it’s also filling a critical need—a shortage of…
Read more
Self-service kiosks act like the silent ambassadors of convenience. They’ve transformed the way we check-in, transact, and access information. And now we’re seeing them as the point at which technology meets the public in open spaces. From bustling airport car parks to Subway drive-thrus, these kiosks brave the elements to offer services ranging from EV charging services to food and movie tickets. As…
Read more
Understanding and implementing the Americans with Disabilities Act (ADA) standards in self-service kiosks is an issue of growing importance. The rise of self-service technologies in numerous sectors such as retail, banking, healthcare, hospitality, and mass transit has provided customers with convenience and autonomy. However, it’s vital that these advances in technology are made accessible to all users, including those with disabilities. Proper adherence…
Read more
