Since the pandemic, the concept of self-service has transformed from simple convenience into a cornerstone of customer interaction. In the past, we considered self-service to be a simple, automated solution designed to reduce wait times and streamline transactions. However, its role has drastically expanded. It’s becoming more prevalent because of the technological advancements available and it’s also filling a critical need—a shortage of…
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Self-service kiosks act like the silent ambassadors of convenience. They’ve transformed the way we check-in, transact, and access information. And now we’re seeing them as the point at which technology meets the public in open spaces. From bustling airport car parks to Subway drive-thrus, these kiosks brave the elements to offer services ranging from EV charging services to food and movie tickets. As…
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Understanding and implementing the Americans with Disabilities Act (ADA) standards in self-service kiosks is an issue of growing importance. The rise of self-service technologies in numerous sectors such as retail, banking, healthcare, hospitality, and mass transit has provided customers with convenience and autonomy. However, it’s vital that these advances in technology are made accessible to all users, including those with disabilities. Proper adherence…
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In today’s fast-paced digital age, consumer experience is being redefined with a strong emphasis on convenience. Technology and automation are leading this change in multiple sectors, one of the most significant being retail. With that comes the emergence of self-checkout. Unattended concessions, also known as unmanned checkouts, are a revolutionary step in the retail landscape. They eliminate the need for human intervention entirely…
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As we see many businesses look to cut costs in our current economy, the scrutiny on spending continues to grow. In these economic downturns, it’s not uncommon to observe changes in the decision-making process when it comes to purchases like self-service kiosks. When budgets are being slashed, it is still possible to make a great case for self-service because the machines are designed…
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As businesses continue their digital transformation and their expanded use of automation to address labor shortages and customer experiences, we see some new and growing trends in the self-service kiosk space. In 2022, we saw extensive growth across the hospitality sector as they continued to roll out self-service kiosks. And much of this growth was to address post-pandemic labor shortages. However, we are…
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