The most critical parts of any trip to a healthcare provider are the treatment and the check-in process that puts the patient in queue to be seen. Often, those needing to see a doctor or undergo tests are ill or in a state of stress in anticipation of the exam or procedure. That means the check-in process should be as non-taxing and simple…
Read moreWhat do French fries and co-pays have in common? Kiosks can have a meaningful effect on them both. QSRs and fast casual restaurants quickly learned that kiosks were far better at up-selling than people were. Why? Because kiosks can be programmed to ask for the order every time with every customer. Likewise, healthcare facilities have seen marked improvements in co-pay and balance collections…
Read moreNow that some Affordable Care Act payments are tied to patient satisfaction scores, facilities have the most concrete evidence yet that the way someone is treated and the frustrations he encounters during the care path matter. Customers in every kind of business are less loyal and more mobile than ever before, and abundant online access to competing care-providers means someone who is one…
Read moreThroughout medical history, physicians have followed the ethical guidelines of the Hippocratic oath, which includes the solemn promise to keep patient information strictly confidential. This commitment to privacy has become tougher as healthcare providers have begun to modernize through digitization, and hospital kiosks can play a key role in helping IT departments keep sensitive information secure. New Federal Laws Challenge Providers to Digitize…
Read moreThroughout medical history, physicians have followed the ethical guidelines of the Hippocratic oath, which includes the solemn promise to keep patient information strictly confidential. This commitment to privacy has become tougher as healthcare providers have begun to modernize through digitization, and healthcare kiosks can play a key role in helping IT departments keep sensitive information secure. New Federal Laws Challenge Providers to DigitizeThe…
Read moreAs healthcare providers seek cost-efficient ways to improve patient care, many organizations are finding that healthcare kiosks can increase net margins while providing the self-service experience that patients are increasingly demanding. By employing the agile capabilities of ADA-compliant kiosks, many medical providers are empowering patients to be proactive about their own health. In turn, providers are seeing a sizable boost in patient satisfaction…
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