In today’s fast-paced digital age, consumer experience is being redefined with a strong emphasis on convenience. Technology and automation are leading this change in multiple sectors, one of the most significant being retail. With that comes the emergence of self-checkout. Unattended concessions, also known as unmanned checkouts, are a revolutionary step in the retail landscape. They eliminate the need for human intervention entirely…
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Working alongside many customers and some that deploy kiosks at scale, we have the opportunity to observe and identify trends that we see happening in the marketplace as it relates to self-service kiosks. Today, the most prevalent reasons for deploying self-service kiosks include speeding up service and the desire to reallocate human resources to higher-value tasks. In addition, we’re also seeing opportunities where…
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As self-service kiosks continue to revolutionize customer service across various industries, including healthcare facilities, movie theaters, amusement parks, fast-food establishments, and retail stores, the importance of integrating a human touch cannot be overstated. Greeters play a crucial role in enhancing the overall customer experience by providing assistance and a welcoming presence. We always encourage the use of greeters to facilitate and encourage patients…
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One of the continuing negative repercussions of the Covid-19 pandemic is the disruption of supply chains, particularly those connected to China and other off-shore locations. Every aspect of the supply chain is impacted, from the procurement of raw materials to manufacturing to the end consumer. The pandemic exposed vulnerabilities and resiliency gaps for many organizations. Some of these challenges continue to hamper off-shore kiosk manufacturing…
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Self-service kiosks are an increasingly popular way for businesses to provide a convenient, efficient experience for their customers. From checking in for a flight or picking up a rental car to accessing medical records at healthcare facilities, kiosks offer a seamless solution for streamlining operations. However, simply deploying kiosks is not enough. To fully maximize their potential, businesses must follow kiosk best practices that encourage…
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The COVID-19 pandemic created many bumps in global supply chains. Discover the strategies implemented by Olea to keep customers happy and help smooth out the unwanted bumps. Although it’s been a few years since COVID-19 first appeared, supply chain issues still plague many industries. Kiosks are no exception. Manufacturers don’t always have the parts on hand to complete orders. Suppliers struggle with shipping…
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